How To Access The Practice

Submit An E-Consultation

For all clinical and administrative requests please submit an e-consultation by clicking 'get started' on the banner to the right, and a member of the team will contact you

Why eConsult Is Making Healthcare Easier for You

Accessing healthcare has traditionally meant scheduling appointments, waiting on hold, and sitting in busy waiting rooms. But with the rise of digital services, getting medical advice is becoming quicker and more convenient than ever. One of the most effective tools leading this change is eConsult.

What is eConsult?
eConsult is an online service that allows you to contact your GP practice without needing to visit in person. By completing a simple online form, you can describe your symptoms, request advice, or ask for administrative help—anytime, from anywhere.

Convenience at Your Fingertips
One of the biggest advantages of eConsult is flexibility. You can submit your request, whether you're at home, at work, or on the go. No more waiting on the phone at 8am or rearranging your day for an appointment.

Faster Responses
Instead of waiting days or even weeks for a routine appointment, eConsult helps your GP practice review your request quickly. Many patients receive a response within one working day, guiding you on the next steps—whether that’s self-care advice, a prescription, or an appointment if needed.

Better Use of Your Time—and Your GP’s
Not every health concern requires an in-person visit. eConsult helps ensure that GP appointments are reserved for patients who truly need them, while others can be managed remotely. This improves efficiency and reduces waiting times for everyone.

For urgent or emergency issues, it’s still important to contact emergency services or call NHS 111.

Appointment System

We offer same day appointments, pre-bookable appointments and triage appointments with a variety of clinicians. When contacting the surgery either by telephone, in person, or by econsultation, please provide as much detail as possible so that you can be directed to the most appropriate service/health professional.  

Have Your Say

NHS Friends and Family

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Here To Help Campaign

Here To Help Campaign

Your GP practice is here to help you and your family in more ways than you think:

• face to face

• on the phone

• or online

With:

• a GP

• an advanced nurse practitioner

• nurse

• pharmacist

• social prescribing link worker

• or another member of the health care team

Your practice receptionist can tell you how, and who, would be best for you. #HeretoHelp

We have recently launched a new Facebookpage.

Please click on the image to the left and like/follow our page to keep up to date with any practice information and developments

Gold Better Health At Work Award

As an organisation, we are proud to announce that we have recently been awarded the Gold Level of the North East Better Health at Work Award Programme.

The aim of the programme is to help promote and support staff health and wellbeing through implementing health campaigns and initiatives.

The topics of these being based on our staff health needs and interests.

We have a dedicated Health Advocate Team who plan and organise the health campaigns.

We are now working towards the Continuing Excellence Level of the Better Health At Work Award.

Carer Friendly Employer Status

As an organisation, we are proud to announce that we have recently been awarded 'carer friendly employer' status by Durham County Carers Support.

This award has given us the chance to support and celebrate carers in our workplace.

 

Page last reviewed: 31 March 2026
Page created: 20 January 2023