CARE NAVIGATION is now live at the surgery. 

Help us to help you be seen by the most appropriate person in the shortest time. 

For more information, click on the Care Navigation information on the right hand side of this page

Please Note:

This practice does not prescribe sleeping tablets such as Zopiclone Zolpiderm etc. or Benzodiazepams such as Diazepam, Nitrazepam etc. for longer than a two week period. All new patients registering with the practice who are currently taking these medicines will be commenced on a reducing regime.

All new patients who are receiving prescriptions for Pregabalin (Lyrica) or Tramadol from their current doctor will be reviewed by a GP on registration with the practice. The practice will only issue a 5 day supply of these medicines until the review has taken place.

Please be aware that you may be asked to come in to see the doctor or pharmacist as part of this medicine review


We are changing the way you order your medication.

Please click on the link below for further information Changes to how you order your medication

health_tech1If you need regular medication, your doctor will authorise repeat prescriptions.

It is no longer possible to order your repeat prescriptions via the receptionist at the desk.

How to Order your Prescription.

  1. Register for on-line services. Once registered you can order your prescription 24hrs a day, 7 days a week. Call in to reception with some photograph ID and they will issue you with a password.
  2. Telephone the surgery on 01388 762945 between the hours of 3pm and 6pm (ring the main surgery number and press option 3 for prescriptions).
  3. Tick the boxes on the right hand side of your prescription form and put this in the prescription box in the foyer of the surgery. DUE TO THE PANDEMIC THIS SERVICE IS BEING WITHDRAWN
  4. Repeat Dispensing - ask at reception to see if you qualify for this. If you have had no problems with your medication it may be possible for us to arrange for this to be supplied by the pharmacy for 6 months without the need for you to visit the surgery every month to place an order
  5. Post your request to us.


How to collect your Prescription

  1. Nominate a pharmacy of your choice and it should be possible for us to send your prescription electronically to them.
  2. Call at reception and collect your prescription between 11am and 6pm any weekday. DUE TO THE PANDEMIC THIS SERVICE IS BEING WITHDRAWN
  3. Ask a pharmacy of your choice to collect your prescription for you. Boots, Clemitsons and Vaib Pharmacy, in Crook, along with Britton & Robson, in Willington, and Asda in Bishop Auckland offer a prescription collection service to save you calling into the surgery. Please ask them for details.
  4. Supply a stamped addressed envelope and we can post your prescription out to you.

Urgent Prescription Requests.

If you find yourself in the position of needing urgent medication, please telephone the surgery and the receptionist will arrange for an urgent prescription to be issued. Please make sure that you order your medication in good time. Doctors and staff spend a lot of time dealing with urgent prescription requests.

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